| 30-Day Return Policy
To ensure that you are
pleased with your Worth The Weight purchase, we offer you 30 days
to review your diamond, jewelry item, or watch. If you prefer to
return your purchase, you may return the item for a full refund
within 30 days following the shipment date of your order from
Worth The Weight.
Accepting Returns
We accept returns for
refunds or exchanges on all diamonds, jewelry items, or watches
with the exception of engraved jewelry items or items that have
been resized or altered in any way. We will accept a return if a
piece engraved by Worth The Weight was not engraved with the
letters specified in your order.
Returning Your Order
If you decide to return
your purchase for a refund or an exchange within 30 days after
your purchase has been shipped from Worth The Weight please:
Obtain a Return
Authorization Code - Call us at (713)-759-1115 to receive
your authorization code, which you will need to write on the
return shipping label and the original invoice. The original
invoice must be included in the returned package.
Return
Merchandise, Unaltered, in the Original Packaging - Secure
all merchandise in the original containers it was shipped in,
including the gift boxes within which your order was shipped.
We cannot accept merchandise that has been altered or damaged,
or is not returned to us as instructed. If you discarded any
of these shipping materials, or would like any help with this
step of the process, please call customer service at
(713)-759-1115.
Insure Your
Purchase and Ship it to Worth The Weight - Ship your
purchase to Worth The Weight via U.S. Postal Service. Insure
the package for the full amount of the purchase price and ship
it with returned receipt using the return shipping label that
was included in your original shipment. If you no longer have
the return shipping label, please call customer support at
(713)-759-1115.
Please
note: We cannot accept returns for merchandise shipped from
outside the United States. For questions regarding returns from
outside the U.S., please call a Worth The Weight customer service
associate in the U.S. at (713)-759-1115.
We will call you or
send you e-mail to let you know we have received the merchandise.
A full refund will be issued to you within three days of
confirmation of receipt.
Exchanging Your
Order
If you prefer, you may
return your diamond, jewelry item, or watch within 30 days of
shipment from Worth The Weight in exchange for another selection.
For an exchange, we will issue you credit for the price of the
item (minus
any additional shipping upgrades you may have purchased).
You can apply this credit to the purchase of any other selection
of your choice. If you have any questions about our return
procedure, please don't hesitate to contact us. |
